Refund & Returns Policy
At Digi-Dukaan, your satisfaction is our priority. We want you to shop with confidence, knowing that we have a simple and fair return and refund policy in place for our customers across Pakistan.
1. Eligibility for Returns
You may request a return or exchange if:
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The product you received is damaged, defective, or incorrect.
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You contact us within 3 days of receiving your order.
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The item is unused, in original condition, and includes all packaging and tags.
We do not accept returns for:
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Products damaged due to customer misuse.
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Items without original packaging or used products.
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Clearance or sale items (unless damaged/defective on arrival).
2. Return Process
To initiate a return, please follow these steps:
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Contact us via email at info@digi-dukaan.com or WhatsApp at +92-310-790-3949 within 3 days of delivery.
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Share your order number, product image, and reason for return.
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Our team will review your request and provide return instructions if eligible.
3. Refund Policy
Refunds are issued only when:
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The returned product is received and inspected.
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The product meets the return criteria stated above.
Refund Options:
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Refunds are processed via bank transfer or store credit (as per your preference).
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Please allow 7–10 business days for the refund to be completed after approval.
4. Exchange Policy
If you received the wrong size, color, or a defective item, we’ll replace it at no extra cost. Exchanges are subject to product availability.
5. Shipping Charges
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If the return is due to a fault on our part (wrong or damaged item), we will cover the return shipping costs.
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In all other cases, the customer will be responsible for the return shipping.
6. Contact Us
If you have any questions or concerns regarding returns or refunds, reach out to us:
Digi-Dukaan
📧 info@digi-dukaan.com
📞 +92-310-790-3949